Within a couple of years, the Hilton hotel guests will not have to go to the reception desk anymore. The company plans to allow its customers to open the doors of their rooms through their own smartphones. This initiative is expected to be operational in most of its buildings by 2016.
This implies that more than 4,100 hotels will have this new technology around the world. However, you must understand that will take time to replace all plastic cards by a system which recognizes the smartphone customer. Also, this will not be the only novelty that will incorporate the Hilton.
As confirmed by the Wall Street Journal, the guest will not have to go through reception to be allocated a room. Customers can choose their own bedroom through a preview system that will provide the hotel. Thus, if a friend or acquaintance who has stayed there before recommends a room specifically for the views or because it’s quiet, it should not be difficult to locate.
By renewing its technology offering the ability to use smartphones as keys, and improve the comfort level, the Hilton hotels expect to stay ahead of their competitors Marriott and Starwood. The company has invested in this project 410 million euros since this project began in 2007 and luxuries such as check-in with the smartphone have required “tens of millions of dollars”, as confirmed by the U.S. newspaper.
Thus, the chain has added to the strategy of bringing technology to hotels, as did Samsung with Tesa to allow access control to facilities through NFC. The application that Hilton has currently gives users what to see in the city in which they will spend the holidays. In addition, customers can register in hotels that the company has in the U.S. with a few taps on the panel of your mobile device. We are sure that, after the initial investment they have made, the app is updated with several new features we.
According to experts, this type of tools that make the customer more comfortable stay, are great points in his favor when it comes to deciding between a luxury hotel and another. This is because the generation born between 1980 and 2000 using technology in their daily lives. In addition, it has paid great attention to the development and security of the user, so that no personal data at risk.
Furthermore, this application will be very simple to use for both the customers as the most skilled techno-illiterates have no problems when using it. As mentioned above, this system is expected to start in 2015 and installed in 2016 end.’s why we will have to wait a couple of years to see implemented this service.
The Hilton hotels change the keys for smartphones in 2016
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